Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in the original packaging
- You must have proof of purchase (receipt or order confirmation)
How to Request a Return
To start a return, please contact us at:
š§ turmoofficial@gmail.com
After your request is approved, we will provide instructions on how and where to send your item.
Return Address
Returns should be sent to:
Malayil house po muthuparamba, kerala, malappuram, 673638
ā ļø Items sent without prior approval will not be accepted.
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Cash on Delivery (COD) Orders
For Cash on Delivery (COD) orders:
- Refunds will be processed via bank transfer or UPI after the returned product is received and inspected
- Customers must provide valid bank/UPI details for refund processing
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Damaged or Wrong Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at:
š§ turmoofficial@gmail.com
We will resolve the issue as quickly as possible.
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Non-Returnable Items
The following items cannot be returned:
- Used personal care products (for hygiene reasons)
- Sale items
- Gift cards
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Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
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Refunds
Once we receive and inspect your return:
- You will be notified about approval status
- If approved, refunds will be processed within 7ā10 business days
Please note:
- It may take additional time for your bank or payment provider to process the refund
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Contact Us
For any questions regarding returns or refunds, contact us at:
š§ turmoofficial@gmail.com
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We are committed to providing a smooth and transparent shopping experience for all our customers.